Who we are: Adion Systems is a young, progressive organization in the business of supporting clients and their teams in reaching their highest potential. We do this by developing deeply engaged relationships with our customers – on the shop floor and in the office. Partnering decades of shop experience with the latest thinking in information technology, our goal is to provide highly innovative software and hardware solutions to age-old problems, resulting in transformational experiences for people.
We believe that the right fit and the right culture is critical to the success of our business. Our values of Trust, Respect, Integrity and Innovation align with our commitment in providing flexible work schedules and a variety of workspace options; so that our team members can have that perfect work-life balance that aligns with their values. If you get inspired at three in the morning or take your laptop to the park on a sunny day, we get it. At Adion, the focus isn’t about when you’re at the office, it’s about creating the opportunity for you to do great things.
Who you are: You are the foundation of success of our business. You have superior customer service skills and deliver this by connecting with our clients in order to provide fun, transformational experiences. You go above and beyond in creating these relationships by sharing our culture, our product and our solutions with clients.
Responsibilities Working closely with clients to complete training and the Implementation of ProShop throughout their entire organization
Lead remote training for small groups at specific clients with engagement for them on how they use the software and expecting the clients to engage with and ask questions about ProShop.
Create Documentation and Help for use across all clients on our Online Help.
Customer Service and technical help for clients through the Customer Service Portal
Travel to clients in order to conduct 2 to 3 days onsite with travel up to 2 times per month for training events with their entire company.
Actively work with the rest of the implementation team on our continuous improvement activities that may be as much at %15 of your working time.
Skills and Qualifications
You have a passion for customer service and delivering transformational experiences
You are experienced in training both individuals and teams in software use in person and with screen sharing.
You display strong, complex software experience including ERP, MES, MRP systems.
You have excellent knowledge of manufacturing environments. Technical lexicon and vocabulary included.
You are excellent in communication verbally and in writing
You are amazing at leading and influence others
Flexible Work Hours (Core hours with remote or off hour options)
Compensation and benefits commensurate with experience and skills
Great location (Vancouver, BC, Bellingham, WA, Your House, The Park…)