EPISODES OF THE MAKING CHIPS PODCAST
Quality Management in Manufacturing with Paul Van Metre and Michael Collins
Quality management in the manufacturing industry should be high on your list of priorities. Carr Machine & Tool is going through the auditing process with ProShop ERP to prepare for the AS9100 certification they’d like to obtain. In this episode of MakingChips, the guys will talk with Paul Van Metre and Michael Collins about ProShop ERP, AS9100, and everything you need to know to prepare for getting your shop certified.
Paul is the president of ProShop USA, and founder of Adion Systems, which develops ProShop, a web-based and paperless ERP, MES, QMS system specifically designed for elite companies in the metalworking industry. They partner with shops that seek to be elite and deliver cutting edge quality.
Michael is an implementation specialist at ProShop USA, who trains clients on how to effectively use and implement ProShop in their shops. In addition, Michael provides QMS consulting in the areas of compliance, documentation, auditing and achieving management system certification such as AS 9100. Michael is also an ASQ certified quality auditor.
ProShop takes quality management to a whole new level
ProShop describes itself as a Digital Manufacturing Ecosystem (DME) that combines quality management system (QMS), enterprise resource planning (ERP), Computerized Maintenance Management System, and manufacturing execution system (MES) all in one.
Not only is ProShop ERP an all-encompassing system you need for your manufacturing business, but they are also completely paperless. The system takes you into the 21st century and helps you manage everything in one system.
This episode IS a shameless plug for ProShop because we 100% believe everyone needs to integrate it into their business—and we aren’t afraid to say it.
What you need to do to get AS9100 certified
AS9100 is the international Quality Management System standard for the Aviation, Space and Defense (AS&D) industry (Rev D (2016) is the most recent version). If you want to work with the AS&D you must get your shop certified.
So what does the AS9100 certification process look like? According to Michael, you simply start with a gap assessment. He’ll come in and ask questions, look at records and evaluate where your business is currently at as far as conforming to the AS9100 requirements.
The gap assessment will help you narrow down where you need to focus and implement changes to become compliant with your quality management. According to Michael:
“The whole idea of quality is continuous improvement”.
It won’t be achieved in a day, but you can take ongoing steps. There is always something to be improved upon. Be sure to listen as Michael goes into detail.
How does ProShop ERP simplify the auditing process?
All of the records that Michael needs to audit can be found within ProShop. There is no navigating through different programs or—heaven forbid—paper files. He can follow the audit trail from one thing to the next in one seamless platform.
ProShop cuts down the time it takes to do an audit to a third.
Jim points out that as a business owner, this is a weight off your shoulders. There are so many other areas where your time is better spent and if you’re decreasing the time spent on an audit bt 66% it decreases anxiety. It also allows you to get back to what you need to do much faster.
Doing things paperless will become the new standard. An auditor can’t tell you that you have to use binders. Even if they aren’t familiar with ProShop, you can walk them through where to find any and all of the info they need.
ProShop raises the bar when it comes to excellence in quality
ProShop integrated quality management into their system to benefit you. Here are just a few of the functionalities and updates they make that raise the bar:
- They help you integrate updates into your system as revisions are made to the standard. They are always updating their ‘Flying Start’ package to reflect regulation updates.
- The integrate a vendor rating system so you can track the quality of the vendors that you work with. It always you to rank vendors on quality, communication, on-time delivery, and more.
- ProShop offers different options to help make sure your system is secure and follows ITAR regulations (on-site server or AWS GovCloud).
We rely on ProShop ERP to automate our systems and help us go above and beyond expectations with the quality we deliver.
Listen to the whole episode for valuable information on quality management, ProShop ERP, ASQ9100 certification and much more.
Here’s The Good Stuff!
- What’s new at Carr Machine & Tool and Zenger’s & Black
- Manufacturing News: Automated Metrology by Quality Magazine
- Michael Collins and Paul Van Metre join Jason and Jim
- How Michael got started in the manufacturing industry
- What you need to do to get AS 9100 certified
- Having ProShop ERP cuts audits down to ⅓ of the time
- People Recognize that ProShop ERP is an efficient QMS system
- A conversation about the ProShop vendor rating system
- Is ProShop ERP a secure system?
Tools & Takeaways
Business Automation for Robust Efficiency
Business automation can seem like an intimidating change, but the benefits are massive. Guest speaker, Paul Van Metre – president of Pro Shop ERP, shares how letting go of control can help grow your company and make it vastly more efficient. Automating your systems can help clear up communication, save you and your team energy and time, and help boost your profitability. Change can be daunting, but an automated system is definitely worth the cost.
Embracing the big changes that come with business automation
Some may think that there are too many barriers to push through to make business automation worth it. Paul explains that people fear what they don’t understand and what they don’t know. While such fear is normal, it shouldn’t keep manufacturing leaders from making the switch. The initial expense and time invested in uploading your company’s data may seem like a shock at first, but the efficiency that comes with automation is incredible. Letting go of control could be the best decision you’ve ever made.
The tools you use to automate your business are crucial to your success. Paul gives some examples of automation, including robots for the machine shop floor, apps, and entire manufacturing eco-systems – such as Pro Shop ERP. Paul shares that his company grew out of the need to solve the problems they faced as a start-up. No one offered the software they needed to automate their systems so that they could stay on top of their game and grow with their clients. Pro Shop ERP is the result of Paul’s team’s hard work and innovation. They wanted a way to tie all the details of their business together into one, centralized system. Paul encourages listeners to not be overwhelmed by the nuances of launching an automated system but to rather focus on the big picture: making chips so that you can make more money.
Why Excel simply doesn’t cut it anymore
In every small business, there are going to be people who wear too many hats. Inefficiency isn’t something that growing manufacturing businesses can tolerate for long. Miscommunication, confusion, and extended lead time can all be results of outdated processes and the struggle of having to do everything manually – from customer on-boarding to running machinery. It’s easy to get caught up in the everyday chaos and not realize what could be easily solved through automation.
Excel isn’t always going to cut it for logging your processes and keeping track of customer information and accounting. Before Pro Shop ERP, there was automating software to help with the accounting side of business, but there wasn’t anything that was built from the shop floor perspective. Pro Shop ERP offers that perspective in an automated format so that you can focus on what’s important to the growth of your business.
Streamline everything from redundancy to your vendor supply scores
There are so many details to consider when running a manufacturing business, and tools like Pro Shop ERP help take the busywork out of the picture. Jim shares the improvements made to his company through the implementation of automation.
- Redundancy: Jim explains that with an automated, centralized system, everyone knows where to find the native processes for different operations. Pro Shop is the one-stop shop to everything everyone in his team needs to know about any job within the company and any order a customer has placed. Jim can go find exactly what order was placed, who took it, what tools were used to make it, when it was delivered, how much it cost his company, and what types of inspections were required by the customer. Before, it took him hundreds of manual steps to fulfill an order. Now, everything is automated.
- Vendor Supply Scores: Trying to log and remember which customer was excellent to work with and which ones weren’t can be time-consuming. Jim share that Pro Shop has enabled his company to automatically keep track of everything involving a specific vendor – from packaging to delivery and quality. Paul reminds listeners that while the system is automated, you CAN adjust all the settings and data manually. You define the details of all your processes.
- Customer Information: Customer requirements, credit approval, financial information, preferences, and contact information are all logged by Pro Shop. Jim shares that this automation has saved him and his team incredible amounts of time. The automated system processes the details of how each customer wants each order completed – all the way down to whether the customer wants the paperwork for an order on the outside of the box or inside of it upon delivery.
Create greater impact by applying Pro Shop ERP to your sales processes
You can automate your sales process as well as your manufacturing processes. Jim shares that he uses Pro Shop even in the initial “interview” with new customers. Since quality communication is one of the pillars of Carr Machine & Tool, Jim likes to show new customers how well Pro Shop allows them to communicate as a team – both internally as a company and externally with their customers. He can also establish trust and openness by showing new customers the automated breakdown of pricing with Pro Shop so that there is no guesswork when it comes to quoting a price.
While there is a good bit of front-end work with uploading and customizing all of the data for an automated system, the end-product is invaluable to the efficiency of your manufacturing business.
Here’s The Good Stuff!
- The importance of a consistent routine to help you decompress for the night.
- Automating your manufacturing business through a robust ERP system.
- Manufacturing News: Don’t fear the recession.
- Pro Shop ERP was born out of solving its own problems.
- The fears surrounding beginning the business automation process.
- Clearing up communication and creating a centralized system.
- Jim shares improvements made to his company through Pro Shop ERP.
- Implementing Pro Shop into your sales process.
- Putting in the initial work with automation is well worth it.
Tools & Takeaways
The Risk and Reward of Implementing a New ERP System
On this episode of MakingChips, Jim interviews his son Ryan Carr, Operations Manager at CARR Machine and Tool, Inc. along with Paul Van Metre, Co-Founder of ProShop ERP, about the risk and reward of implementing a new ERP system. During the interview, Ryan shares about the decision-making process and how they have been applying the new, full-spectrum ERP called ProShop. Listen as Ryan and Paul explain why an ERP is so important and how you can start the process of implementing one in your business.
Taking the Plunge Into a New ERP System
Prior to purchasing the new ERP system, Ryan explains that there were inefficiencies and redundancies at CARR Machine and Tool, Inc. Data entry required multiple steps with numerous papers being unnecessarily shuffled around the office. Knowing that something had to be done to move the company forward, Jim and Ryan called in Paul Van Metre to explain how ProShop could help them. Hear how implementing the new ERP system is significantly minimizing redundancy and increasing efficiency.
Becoming the Metal-Working Nation’s Premier ERP System
Paul Van Metre was an experienced manufacturer prior to developing ProShop. He ran his own machine shop and experienced great success. His business grew to the point that they needed a better way to manage the company’s data. After searching and trying other ERPs, Paul and his team decided to build their own program. ProShop was originally intended only for internal use, but after a customer asked to purchase their proprietary software, Paul knew they had a product that the metal-working nation needed. Listen to the story of how ProShop became the premier ERP system in the manufacturing market during this episode of MakingChips.
The Benefits of an ERP System in Your Company
Paul Van Metre says, “The economy drives off of taking raw materials and turning them into high-precision, value-added products. You can’t run an economy just making lattes and selling insurance.” Manufacturing is important, but it’s also challenging. An ERP creates a centralized place where all files are stored and easily accessed. Implementing an ERP can help streamline your processes, keep you organized and efficient, and better position you for success in your market.
Assessing the Risk and Reward for Your Company
Running your own manufacturing business can be difficult. Companies need as many tools as possible to help them be successful. Big, expensive decisions aren’t easy, but if you don’t change today, you’re competition will. You have to be willing to adapt and try new things to stay relevant in the market. Jim and Jason encourage you to analyze your company to see where you can reduce redundancies and inefficiencies. Listen to this week’s episode to learn more about how an ERP system can benefit your company.
Here’s The Good Stuff!
- Manufacturing News: The $717 Billion Dollar National Defense Authorization Act and how it impacts manufacturing
- How Zenger’s is working to increase efficiency and throughput utilizing a new ERP system
- Jim introduces his son Ryan Carr, Operations Manager at CARR Machine and Tool, Inc.
- Ryan shares how he approached the idea of changing ERP system after using the previous one for 20 years.
- Introduction of Paul Van Metre, Co-Founder of ProShop ERP
- Paul Van Metre shares how he launched ProShop through an organic process
- Ways the ProShop is helping CARR Machine and Tool, Inc. become more efficient
- How ProShop integrates ISO and AS9100 to organize procedures, certifications and quality systems
- Ryan shares his personal and company goals for utilizing ProShop
Tools & Takeaways
Applying the Franchise Model to Your Manufacturing Business
We often don’t think of a franchise and a manufacturing business as being an easy match, but systematizing your business according to the franchise model can vastly improve the functionality and profitability of your company. Tools such as an ERP system can help you boost efficiency and keep track of everything needed to streamline your business. In this episode, the co-founder and president of ProShop ERP, Paul Van Metre, shares the practical steps to take towards a more refined and systematized set of processes for optimal company performance.
Applying the franchise model vs. becoming a franchise
Paul explains that the goal of modeling your business after a franchise isn’t to become the next Subway or McDonald’s. Instead, the vision is to design a franchise prototype. Creating standardized systems for every process and goal within your company will help you create repeatability and redundancy for every task and will help you pinpoint problems – leading to continual refining. The goal is to have the same and reliable output as a franchise delivers – consistent value, low labor costs, impeccable organization, and documented workflow that produces predictable product.
Whether your company is growing by leaps and bounds or not – establishing systems that streamline your processes and help ground the expectations and values of your business will help take your customer experience and your efficiency to the next level. The goal isn’t to duplicate your business into a thousand perfect replicas. The goal is to run your company in the most efficient and proven method available – with a franchise mindset applied to the small business structure.
Streamlining your processes for optimal customer experience and efficiency
What processes do you apply to the franchise model? Paul says that the answer is all of them. Systems like ERP can help minimize the labor involved in documenting your processes for storing fixtures, programming, job descriptions, hiring, training, company expectations, and procedures for making each and every product. Paul explains that one huge step for his company was standardizing jobs. Making sure that every person in your company is following the same procedures creates reliability.
Jim uses the ERP system in his discussions with new clients, allowing them to view the numbers and procedures used to create the products they need. With a standardized system in place, every operation is itemized and trackable. All the details are available in one place – not scattered across different platforms and mediums. Documenting your systems in one location allows for a higher level of professionalism that makes everything black and white for your customers – and for your employees.
Paul explains that you don’t need to create brand new procedures in order to streamline your business. Begin by bringing your team onboard with the mission to document every process you already have in place. It’s a team effort – unless you are a one-man shop. Each individual is going to have specific knowledge that is vital to the tribe. So much more information can be documented with ease when it is all inserted into one place – such as an ERP system. While it may seem daunting at first, it becomes easier the more your team utilizes it. Be sure to listen to the entire episode for Jim’s story of how implementing an ERP system in Carr Machine & Tool helped him keep a clear and focused approach to company growth.
A systemized approach leads to greater profitability
It’s surprising how many steps you can eliminate when you centralize all of your processes and procedures in one location. Eliminating needless or unprofitable steps creates greater efficiency, which leads to greater profitability. It also helps streamline your customer experience so that they know exactly what to expect and are met with quality time after time.
Paul shares the 80/20 rule of profitability. Once you have the systems in place to track the profitability of each product, order, and customer, then you can begin to see the 80/20 rule take place. 80% of profits are derived by 20% of your jobs, and 20% of your jobs cause 80% of your losses. With a systemized process, you can see which jobs are losers and which are profitable. Having a procedure for killing off the losers will help keep your company moving forward and allow for less wasted time and resources.
Prioritizing and tracking the needs of your company
It’s important to analyze how you define job profitability and how you analyze the urgency of a request within your business. Streamlining your processes and procedures will lead to unearthed problems within your systems. Constant improvement needs to be an understood key-to-success by everyone on the team. Humility and honesty are vital to the improvement of a company, but leaders don’t need to be bogged down and notified of every problem that arises. Know, as a leader, how you will analyze and prioritize what needs to be addressed, when, and by whom. Jason shares his strategy of IDS (Identify, Discuss, and Solve). Encouraging your team to understand why a problem occurred and report it into a centralized system – like ERP – will help minimize the risk of the same problems occurring over and over again. Be sure to listen to the entire episode for more insight into why a franchise model may be the next step you should take with your manufacturing business.
Here’s The Good Stuff!
- Can and should you franchise your machine shop?
- Manufacturing News: USMCA will replace NAFTA.
- Guest speaker: Paul Van Metre – president of ProShop ERP.
- Designing a franchise prototype to optimize your company’s performance.
- Generating consistent and predictable output.
- Streamlining your processes for ease of employee upscaling.
- The key to methodical profit growth.
- Analyzing and prioritizing job profitability.
Tools & Takeaways
College in the Past, Chips in their Shoes, Coolant on their Clothes, and Success in their Future
Hello Metalworking Nation! Today we are excited to bring you another story that we hope will equip and inspire the younger generation of manufacturing leaders. Flying all the way in from Washington State, we are joined by Paul Van Metre, Co-Founder and VP Marketing of Adion Systems, an ERP-based software solutions company.
Paul shares with us his success story of co-founding a machine shop with his friends right out of college. With little money at first, they were able to grow the business to an $11 million dollar company during the tech boom of the late 90’s, by being ahead of the curve and utilizing several key processes including lean manufacturing and SEO. Eventually this led to the development of a web based and completely comprehensive ERP system that would take Paul and the company in a different direction.