Corrective Action Requests (CAR) may be issued for any reason including from RMAs, Audits, NCRs, Management Reviews and Customer Satisfaction Surveys. They may be internal, or issued to 3rd party such as a vendor. They include full 5C workflow for closed loop management of root causes. The CAR module ties in and links directly to any applicable other modules such as Work Orders, Purchase Orders and NCRs. CARs can be queried for detailed reporting of virtually any attribute and exported for offline reporting as needed.
CARs automatic workflow sends automatic notifications in the Messaging system to employees which are assigned to outstanding CARs, reminding them of follow ups, or other due dates they are responsible for. The CAR action dates will also be listed in the employee’s Document Queue which is visible to any manager. CAR’s issued from a client will be permanently linked from the Contact module for that client for quick and easy reference.
With tight integration into the ERP and MES modules, CARs can be a very effective and low cost way to initiate positive change in your organization.