Pros: The drill down to follow the trail, the traceability of each transaction and the built in QMS — Most of all the SUPPORT is beyond anyone’s expectations. We have used other ERP software before and found the support to be very limited.
Cons: At first it is all overwhelming to anyone as there are so many views and options. However, once you begin to see how it works, you start catching on.
Comments (Benefits): Not only part traceability but “User” traceability which holds accountability to each user. We have found that our reporting is easier, our internal auditing is easier due to all the reporting which we sample audited to verify if accurate and it is. We are hoping to learn more each day and believe that we are only utilizing about 60% of its capability so far. We implemented the software July 1 2018.